Frequently Asked Questions

How long will it take to clean my home?

The most asked question out there! It’s no surprise! But, unfortunately there’s no set time limit. We like to take our time and pride ourselves on the quality of our work – so while we would be able to give you a baseline average number, we don’t want to be held to that. Every home is different but just for an average, a 3BR and 2BA may take 3-4 hrs. for 2 people and 5-6 for 1 person.
We want the work to speak for itself. Depending on the size of the property and the amount of work required to clean, it will vary greatly

What happens if a customer is not satisfied?

We have an AMAZING redo policy! If you are not completely satisfied – we’ll come back and redo any missed spots/areas completely free of charge!

Do I need to be home during the cleaning?

Not at all! It’s completely your choice whether you would like to be home during your appointment. If you prefer, you can leave us a key/entry code and we’ll take care of the rest, and let you know when we are finished!

Do you do background checks on your cleaners?

We do background checks on every single employee—that consists of a national and statewide criminal record check and a driver’s license check.

Is Immaculate Cleaning Co. insured?

Absolutely! To obtain proof of insurance, you can email us at contact@immaculatecleaningco.info and we’ll send you our current documentation.

Do you offer any other discounts?

Be sure you are subscribed to our emailing list, check your email and our website for the latest specials and coupon discounts!